Accessibility Services and Facilities Guide
Comprehensive accessibility support ensuring everyone can enjoy Emirates' wildlife attractions with dignity and comfort.
Our Accessibility Commitment
We are committed to providing inclusive experiences for all visitors, regardless of ability, ensuring equal access to wildlife education and entertainment.
Universal Design
All our facilities are designed following universal design principles to ensure accessibility for visitors of all abilities.
Inclusive Experiences
Specialized programs and services designed to accommodate diverse needs and ensure meaningful participation for everyone.
Staff Training
Comprehensive training programs ensure our staff can provide appropriate assistance and support to all visitors.
Mobility Support Services
Comprehensive mobility assistance for visitors with physical disabilities and mobility challenges
Wheelchair and Mobility Equipment
- Free Wheelchair Rental: Standard and motorized wheelchairs available at all park entrances
- Mobility Scooter Rental: Electric scooters for extended park visits
- Walking Aids: Canes, walkers, and crutches available upon request
- Stroller Accessibility: Wide-wheeled strollers for easy navigation
- Equipment Reservations: Pre-book mobility equipment to ensure availability
Accessible Pathways and Facilities
- Wide Pathways: All main paths are 6+ feet wide with smooth surfaces
- Elevated Viewing Platforms: Wheelchair-accessible viewing areas at all major exhibits
- Accessible Restrooms: ADA-compliant facilities throughout all parks
- Ramp Access: Gradual slopes and ramps for easy navigation
- Priority Access Lanes: Dedicated entry lanes to reduce waiting times
Sensory Support Services
Specialized support for visitors with visual, hearing, or sensory processing differences
Visual Support
- Audio Description Tours: Detailed verbal descriptions of exhibits and animals
- Braille Information: Braille signage and information materials
- Large Print Materials: Magnified text versions of all park information
- High Contrast Signage: Easy-to-read signs with high contrast colors
- Guide Dog Access: Service animals welcome throughout all facilities
Hearing Support
- Sign Language Interpreters: Professional interpreters available for tours and presentations
- Assistive Listening Devices: FM systems and hearing loop technology
- Visual Alerts: Visual cues for announcements and emergency alerts
- Captioning Services: Closed captioning for all video presentations
- Written Materials: All audio content available in written format
Sensory Processing Support
- Quiet Zones: Designated quiet areas for sensory breaks
- Noise Reduction Options: Ear defenders and noise-canceling headphones available
- Sensory-Friendly Hours: Reduced stimulation periods for sensitive visitors
- Tactile Exhibits: Hands-on experiences for sensory exploration
- Sensory Bags: Fidget tools and sensory items available for loan
Cognitive Support Services
Supportive services and clear communication tools for visitors with cognitive differences
Communication Support
- Visual Schedules: Picture-based schedules and maps for easy navigation
- Social Stories: Pre-visit materials explaining what to expect
- Simple Language Materials: Easy-to-understand information in plain language
- Pictogram Signage: Universal symbols and clear visual cues throughout parks
- Staff Communication Training: Patient, clear communication from all staff members
Flexible Scheduling
- Flexible Entry Times: No strict time limits for park visits
- Break Areas: Multiple rest areas with comfortable seating
- Personal Assistant Support: Staff available to assist with navigation and activities
- Activity Modifications: Adjustable activities to match individual needs
- Emergency Support: Trained staff ready to assist with any challenges
Accessibility Features by Park
Detailed accessibility information for each of our wildlife destinations
Dubai Safari Park
- Wheelchair Access: 95% of park accessible by wheelchair
- Elevated Viewing: 12 wheelchair-accessible viewing platforms
- Restrooms: 8 accessible restroom facilities
- Parking: 50 accessible parking spaces
- Shuttle Service: Accessible shuttle between park sections
- Special Programs: Wheelchair-accessible animal encounters
Al Ain Zoo
- Wheelchair Access: 90% of zoo accessible by wheelchair
- Elevated Viewing: 8 wheelchair-accessible viewing areas
- Restrooms: 6 accessible restroom facilities
- Parking: 30 accessible parking spaces
- Tram Service: Accessible tram with wheelchair lift
- Special Programs: Sensory-friendly animal encounters
Aquaventure Waterpark
- Pool Access: Wheelchair-accessible pool entry systems
- Changing Rooms: Accessible changing facilities
- Water Wheelchairs: Specialized water wheelchairs available
- Lifeguard Training: Staff trained in disability assistance
- Pool Hoists: Mechanical hoists for pool access
- Safety Equipment: Flotation devices for various needs
Motiongate Dubai
- Ride Access: Many rides accessible with transfer assistance
- Queue Assistance: Alternative queue systems for mobility needs
- Show Access: Accessible seating in all theaters
- Dining: Accessible restaurants and food service areas
- Entertainment: Accessible show performances
- Staff Support: Trained staff for ride assistance
Special Accessibility Programs
Dedicated programs and experiences designed specifically for visitors with diverse abilities
Sensory-Friendly Mornings
Monthly special hours with reduced noise, lighting, and crowds for visitors with sensory sensitivities.
- Reduced audio levels
- Dimmed lighting in indoor areas
- Limited crowd capacity
- Sensory break areas available
Accessibility Awareness Tours
Guided tours specifically designed for visitors with disabilities, featuring accessible routes and specialized information.
- Accessible route planning
- Specialized tour guides
- Adaptive equipment included
- Small group sizes
Inclusive Family Programs
Family programs designed to accommodate all family members regardless of ability, with flexible activities and support.
- Multi-ability activity options
- Family support services
- Adaptive equipment available
- Flexible program structure
Planning Your Accessible Visit
Resources and tools to help you plan the perfect accessible wildlife experience
Pre-Visit Planning
- Accessibility Maps: Download detailed accessibility maps for each park
- Social Stories: Pre-visit materials to prepare for your experience
- Equipment Reservations: Reserve mobility equipment in advance
- Staff Consultation: Speak with accessibility specialists before your visit
- Dietary Accommodations: Special dietary needs accommodated at all dining locations
During Your Visit
- Accessibility Concierge: Dedicated staff available for assistance throughout your visit
- Emergency Support: 24/7 accessibility support during park hours
- Flexible Scheduling: Adjust your schedule based on your needs
- Rest Areas: Multiple accessible rest areas throughout all parks
- Real-time Assistance: Immediate support available via mobile app or staff
Accessibility Support Team
Our dedicated accessibility team is here to help ensure your visit is comfortable, enjoyable, and memorable
Contact Information
Emirates Animal Kingdom Gateway
Building 15, Suite 203, Floor 2
Sheikh Zayed Road, Dubai, UAE
Accessibility Hotline: +971 4 123 4568