Contact Emirates Animal Kingdom Gateway
Our 24/7 support team is ready to help you plan the perfect wildlife adventure
Get in Touch
Multiple ways to reach us for all your wildlife experience needs
Visit Our Office
Emirates Animal Kingdom Gateway
Building 15, Suite 203, Floor 2
Sheikh Zayed Road, Dubai, UAE
Office Hours: Sunday - Thursday, 9:00 AM - 6:00 PM
Call Us
+97145520069
24/7 Booking Support:
+971 4 123 4568
Accessibility Hotline:
+971 4 123 4569
Email Us
info@emirates-zoo-ticket.com
Booking Support:
booking@emirates-zoo-ticket.com
Accessibility Support:
accessibility@emirates-zoo-ticket.com
Send Us a Message
Fill out the form below and our team will get back to you within 24 hours
Response Times
Department Contacts
Connect directly with the right team for your specific needs
Booking & Reservations
Our booking specialists are available 24/7 to help with reservations, modifications, and cancellations.
- Phone: +971 4 123 4568
- Email: booking@emirates-zoo-ticket.com
- Hours: 24/7 availability
- Services: Individual & group bookings, package customization, special requests
Accessibility Support
Dedicated accessibility team ensuring comfortable experiences for all visitors.
- Phone: +971 4 123 4569
- Email: accessibility@emirates-zoo-ticket.com
- Hours: Sunday - Thursday, 8:00 AM - 6:00 PM
- Services: Accessibility planning, equipment reservations, specialized tours
Group Sales
Specialized support for schools, corporate groups, and large family bookings.
- Phone: +971 4 123 4571
- Email: groups@emirates-zoo-ticket.com
- Hours: Sunday - Thursday, 9:00 AM - 5:00 PM
- Services: Group packages, educational programs, corporate events
Conservation & Education
Information about our conservation programs and educational initiatives.
- Phone: +971 4 123 4572
- Email: conservation@emirates-zoo-ticket.com
- Hours: Sunday - Thursday, 9:00 AM - 4:00 PM
- Services: Educational programs, conservation partnerships, research collaborations
Frequently Asked Questions
Quick answers to common questions about our services and wildlife experiences
Booking & Tickets
A: Yes, you can cancel or modify your booking up to 24 hours before your visit for free. Same-day modifications may incur fees.
A: Yes, we offer special rates for groups of 10 or more. Contact our group sales team for customized packages.
A: Tickets are non-transferable but can be modified to different dates with 24-hour notice.
Accessibility & Services
A: We offer wheelchair rentals, accessible pathways, sign language interpreters, audio descriptions, and specialized tours.
A: Yes, service animals are welcome throughout all our facilities. Please notify us in advance for proper arrangements.
A: Yes, all parks have designated accessible parking spaces close to main entrances.
Office Hours & Location
Visit our main office or reach us during business hours
Main Office Hours
Special Hours
- 24/7 Booking Support: Available around the clock
- Emergency Line: 24/7 for urgent issues
- Accessibility Support: Extended hours for accessibility needs
Getting to Our Office
Public Transportation:
- Metro: Sheikh Zayed Road Station (Red Line)
- Bus: Routes 8, 28, 88 stop nearby
- Taxi: Available 24/7 from all major locations
Parking:
- Building parking garage available
- Accessible parking spaces on Level 1
- Valet parking service available
Still Have Questions?
Don't hesitate to reach out - we're here to help make your wildlife experience unforgettable
Quick Contact
Emirates Animal Kingdom Gateway
Building 15, Suite 203, Floor 2
Sheikh Zayed Road, Dubai, UAE
Follow Us
Stay connected with our latest wildlife conservation news, special offers, and park updates.